Terms of service

These terms govern your use of relivo. By creating an account you accept them. The service is operated by [operator legal name], [address], Switzerland.

1. What relivo does

relivo generates a website from what you describe, lets you edit it by chat, and — on a paid plan — hosts and publishes it, on our subdomain or on a domain you control. Features change as the product develops; we will not remove something you are paying for without telling you.

2. Your account

You need a working email address, and you must be at least 16. Keep access to your mailbox secure: anyone who can read your email can sign in as you, because sign-in is passwordless. One account is for one person or organization; tell us if it should move to someone else.

3. Plans, credits and billing

Building is free within a small credit allowance. Publishing, custom domains, contact forms, password protection and version history require a paid plan.

• Credits pay for AI work. Each plan includes a monthly allowance that resets at the start of each billing period and does not roll over. Extra credits can be bought at any time and those do not expire.
• Payment is handled by Stripe. Plans renew automatically until cancelled, monthly or yearly depending on what you chose.
• Cancelling takes effect at the end of the period you have already paid for. You keep access until then. We do not refund the unused remainder of a period, except where the law requires it or where we got something wrong.
• Price changes are announced at least 30 days ahead and never apply to a period you have already paid for.
• Failed payment pauses publishing and AI edits. Your projects are not deleted for non-payment without warning and a reasonable chance to fix it.

4. What you may not publish

You are responsible for what you build and publish. You may not use relivo for anything illegal, and specifically not for:

• Phishing, credential harvesting, malware, or anything designed to deceive or infect.
• Material that sexualises minors, or any content that endangers them.
• Non-consensual intimate imagery, doxxing, or targeted harassment.
• Fraud, fake shops, or impersonating a person or organization.
• Content that infringes someone else's copyright or trademark.
• Incitement to violence, terrorist content, or unlawful hate speech.
• Sending bulk unsolicited email, or using a published site to relay spam.
• Deliberately overloading the service, circumventing credit limits, or reselling raw capacity.

Anyone can report a site to us through the report abuse page.

5. Who owns what

You own your website. The content you supply stays yours, and so does the code generated for you from it — you can publish it, take it elsewhere, or hand it to a client. We claim no ownership over it.

We grant ourselves only the permission needed to run the service: to store your content, process it with our providers, and serve it to visitors when you publish. That permission ends when you delete the content.

relivo itself — the platform, its interface, its name and logo — stays ours. AI output is not unique to you: a similar prompt may produce similar results for someone else, and we cannot promise otherwise.

6. Your own domain

You must control any domain you connect, and you keep paying whoever you registered it with. We issue and renew the certificate. If a domain is disputed or the DNS is withdrawn, the site simply stops resolving there; your project is untouched.

7. Suspension and termination

You can stop at any time, from your billing settings, and delete your account and its projects whenever you like.

We may suspend or remove a published site that breaks section 4. Where the situation allows it we tell you first and give you a chance to respond; for active phishing, malware or content endangering children we act immediately and explain afterwards. Repeated infringement ends the account.

8. Availability

We work to keep relivo and the sites it hosts up, but we do not promise uninterrupted service on these plans. Maintenance, provider outages and events outside our control happen. We do not offer a contractual uptime guarantee, and where planned work will be disruptive we announce it ahead of time.

9. AI output is not reviewed

Generated text, images and code are produced automatically and nobody at relivo checks them before you see them. They can be wrong, and they are not legal, medical, financial or professional advice. Read your website before you publish it — once it is live, it is your publication.

10. Liability

The service is provided as it is. To the extent the law allows, our liability towards you is limited to the amount you paid us in the twelve months before the event, and we are not liable for lost profit, lost data or indirect damage. Nothing here limits liability for intent, gross negligence, or personal injury.

Keep your own copy of anything you cannot afford to lose. Our version history is a convenience, not a substitute for your own backup.

11. Changes to these terms

We will announce material changes by email or in the app at least 30 days before they take effect. If you do not accept them, cancel before that date; continuing to use relivo afterwards means you accept them.

12. Law and jurisdiction

Swiss law applies, and the courts at our registered seat have jurisdiction. If you are a consumer, this does not deprive you of the protection of mandatory law where you live. If a clause here turns out to be invalid, the rest stays in force.

13. Contact

hello@relivo.ch for anything about these terms. Privacy policy covers how we handle data.